Refund policy
↩️ Return & Refund Policy
At Bottiva, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help with a simple and transparent return process.
📅 30-Day Free Returns
You may return eligible products within 30 days of the delivery date for a refund or replacement.
✅ Returns are FREE for customers in:
- 🇫🇷 France
- 🇩🇪 Germany
- 🇬🇧 United Kingdom
- 🇺🇸 United States
✅ Return Eligibility
To qualify for a return, the item must:
- ✔ Be returned within 30 days of delivery.
- ✔ Be in its original condition.
- ✔ Include all original parts, accessories, manuals, and packaging (when applicable).
- ✔ Include proof of purchase or your order number.
❌ Non-Returnable Items
The following items are generally not eligible for return unless they arrive damaged or defective:
- Personal care or hygiene products that have been opened.
- Customized or personalized products.
- Gift cards.
- Products marked as final sale.
📦 Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We will work with you to provide a replacement, refund, or another appropriate solution.
💰 Refunds
Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.
- 💳 Approved refunds are issued to your original payment method.
- ⏳ Processing times may vary depending on your payment provider.
🔄 Exchanges
If you receive a defective or damaged product, we may offer a replacement or exchange, subject to product availability.
📝 How to Start a Return
Please contact our Customer Support team with:
- 📄 Your order number.
- 📧 The email used for your purchase.
- 📸 Photos (if the item is damaged or defective).
- 📝 A brief description of the issue.
📞 Contact Us
📧 Email: contact@bottiva.com
📞 Phone: 09 67 41 00 03
Business Name: BOTTIAUX ANGELIQUE
Store Name: Bottiva
Address: 5 Rue de la Gare, 59283 Moncheaux, France
❤️ Thank you for shopping with Bottiva. We appreciate your trust and are committed to providing quality products and excellent customer service.